GG Scenario Element - POD Followup - drug reaction

Element Title: POD Follow-up for drug reaction

Question: contains steps that may be beyond the capabilities of the CANS system.

1. Theme: The drug handed out at the POD (Point of Distribution) can cause significant reaction in a substantial portion of the people receiving it. Since medical and public safety personnel are overloaded, use friends and neighbors as monitor/triage.
2. Action Summary: When the person visits the POD, they are asked to supply contact-address(es) for them for follow-up plus contact info for someone who can check with them. At roughly N hours after the administration of the pill, CANS is used to call the people and ask questions about effectiveness of the drug, both in reduction in symptoms and absence of side-effects. If the person selects a menu item requesting help or fails to respond, the alternate is contacted and requested to check on person.
3. Cast:
   • CANS operator
   • People who visited the simulated POD (may be none)
   • People who make a simulated visit to the POD
   • BCs and other neighbors who server as alternate contacts
4. Locale: POD, CANS operator
5. Location in scenario:
   • Prerequisites: Request to visit POD
   • Enables:
6. Checklist items addressed:
7. Evaluation:
   • Coverage (system attempts to contact people in system)
   • Completion rate - primary person
   • Completion rate - alternate contact
   • Feedback from alternate contacts on status of primary person
8. Detailed Action:
   • Steps:
     • Person who has received pill at POD enters contact info into DB
       • Optional: People who visit exercise's POD enter info into IT system there
       • Simulated visits: people connect to web site and enter information during the day of the exercise
     • CANS staff (real or simulated) transfer data from those databases into a CANS group that places the calls.
     • CANS staff (real or simulated) takes feedback and distributes to appropriate groups.
       • People explicitly requesting help (via menu): phone number given to PANDA/... for followup call
       • People not responding to CANS call (after X retries): call to alternate contact requesting home check.
         Note: This may require capability beyond CANS: call to the alternate contact person has to be individualized to contain contact info for the person to be checked on (name, physical address, telephone number).
       • Provide guidance on what to observe, to do and whom to call.
     • Reports from field (PANDAs, BCs, designated neighbors) update database
   • Information distribution/HA:
     • Neighbor in potential trouble
   • Information collection/HA:
     • Reduction of symptoms
     • Side-effects that require treatment?
       • Individual medical response
       • Better prediction of side-effects
   • Information distribution/Internal:
     • none
   • Information collection/Internal:
     • none
   • Information fusion:
   • Other:
9. :

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